Privacy Policy

What we collect

When you enquire, order, book a service or subscribe, we collect the details you give us: your name, mobile number, email address and delivery address; details of your bike, such as brand, model, size and colour, and any photos you send us; the details of your enquiries, quotations, orders, bookings and service history; invoices and payment records (we do not store card details); the messages we exchange with you on WhatsApp, by email or by phone; and your email address if you subscribe to our newsletter.

When you visit our website, we also receive basic usage information, such as the pages you view and the type of device you use.

How we use it

We use your details to reply to your enquiry, prepare quotations, process and deliver your order, carry out your service or build, contact you about it, provide warranty support, keep our business and accounting records, and meet our legal obligations.

We contact you mainly on WhatsApp, and also by phone or email, about your enquiry, order, booking or job. We do not currently send promotional messages by WhatsApp or SMS. We send newsletter emails only if you have agreed to receive them, and you can unsubscribe at any time.

By giving us your details through our website, WhatsApp or in person, you agree to us collecting, using and disclosing them for these purposes.

Who we share it with

We share information only where needed to deliver what you asked for: payment providers, delivery and courier providers, and suppliers and manufacturers where an order or warranty claim requires it. We may also share information where the law requires it. We do not sell your information.

Some of the service providers that help us run our business may store or process information outside Singapore. We take reasonable steps to make sure your information stays protected to a standard comparable to Singapore’s Personal Data Protection Act.

Website analytics and cookies

We use analytics tools and cookies to understand how the site is used. They collect anonymous usage information such as pages visited. You can block cookies in your browser settings. Your bag, if you use it, is stored in your own browser.

How long we keep it

We keep order, invoice and payment records for 5 years, in line with accounting and tax requirements. Other information, such as an enquiry that did not lead to an order, is kept only for as long as we need it, and is then deleted.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to emails, by emailing us at bikeandbutter@gmail.com. This is also the contact for any questions or complaints about how we handle your data. We handle personal data in line with Singapore’s Personal Data Protection Act. Some records we must keep by law, and we will tell you if that stops us deleting something.