Terms & Conditions

About these terms

These terms apply to purchases from, and services provided by, Bike & Butter (UEN 53521776E), 491 Jurong West Avenue 1, Singapore 640491 (“we”, “us”). By ordering from us or booking a service, you agree to them. We may update them from time to time, and the version on this page at the time of your order applies.

Products and prices

All prices are in Singapore dollars (SGD). Many products are shown as “Enquire” and are quoted when you contact us. Prices and availability may change without notice, and we confirm the final price in your quotation before you pay. A quotation is valid for 14 days.

We bring 8LIEN, RSTRI and EVR to Singapore. Product photos are for illustration, and colours may vary slightly.

Orders and payment

We take orders by enquiry. Tell us what you need on WhatsApp or through our enquiry form. We check availability, price and lead time with our suppliers and send you a quotation. Your order is confirmed when we receive full payment of the quoted amount.

We accept PayNow and bank transfer. Payment details are on your quotation or invoice.

Items that we order in from our suppliers, including 8LIEN, RSTRI and EVR products, are ordered only after full payment has been received. RSTRI parts are made to order after you enquire and our mechanic has recommended the right set-up.

For workshop jobs above S$500 we usually ask for a deposit of 30% before work starts. Our mechanic may vary this, and your quotation states what applies to your job. Deposits are dealt with as set out under “Cancellations and changes” below.

Delivery and collection

Collection from our workshop is free and by appointment, Monday to Friday, 9am to 6pm. Please message us before you come. We deliver within Singapore only. Orders of S$150 or more ship free, and orders below S$150 pay a flat delivery fee of S$15. We do not ship outside Singapore.

Items we order in for you typically take 2 to 4 weeks from the day we receive your payment. This is an estimate, not a guarantee. If our suppliers or shipping companies tell us about a change, we will update you on WhatsApp. Delays outside our control may occur.

Cancellations and changes

Before we place your order with our supplier, you may cancel and we will refund you in full, including any deposit.

If you cancel after we have placed your order with our supplier, we refund up to 50% of the amount you paid, including any deposit. We keep the rest to cover costs that we cannot recover from our supplier, such as supplier charges, shipping and handling. Once an item has arrived with us, been made to your specification or been fitted to your bike, it can no longer be cancelled.

For workshop bookings, please give us at least 24 hours’ notice if you need to cancel or reschedule. If you cancel a workshop job after work has started, you pay for the work already done and for any parts already ordered or fitted.

Please contact us as soon as possible if you need to make a change, and we will do our best to help.

Returns, faults and refunds

We do not accept returns for change of mind, because most of our items are ordered in specially for you. This applies to all items, including made-to-order items (RSTRI and EVR) and parts that have already been fitted.

If an item arrives faulty, damaged or not as ordered, please tell us within 7 days of delivery or collection, with your order number and photos. We will look into it and propose a solution case by case. Nothing in these terms affects your rights under Singapore consumer law.

Where we agree to a refund, we pay it by bank transfer within 5 working days. Please tell us which account to use.

Warranty

Products carry the manufacturer’s warranty where one applies. Warranty terms differ by brand and product, so please ask us before you buy. We handle warranty claims with the manufacturer on your behalf.

We provide a 1-year warranty on our workmanship. Warranty does not cover crash damage, or parts or work fitted by anyone other than us.

Workshop services

Our workshop focuses on servicing, repairs, upgrades and builds for road and triathlon bikes. Every job is quoted after you enquire and our mechanic has assessed the bike and the work and parts involved. We typically complete jobs in one to two weeks, although larger jobs may take longer.

We inspect your bike before starting work and tell you about any existing damage we find. We will not carry out work beyond your quotation without your approval. You may bring your own parts, or we can order them for you.

Payment for simpler jobs is collected on completion. We may keep your bike until everything due for the job has been paid.

Our workshop is drop-off. If we arrange a Lalamove pickup or return for you, the cost and any risk of loss or damage in transit are borne by the bike owner.

Bikes left with us

When your bike is ready, we will tell you by WhatsApp or email. Please collect it, or arrange collection with us, promptly.

If we have not heard from you for 1 month after we tell you that your bike is ready, a storage fee of S$20 per day applies from then until the bike is collected. If we have not heard from you for 3 months after that notice, we may treat the bike as abandoned and sell or otherwise dispose of it. We will use the proceeds to cover what you owe us, including repair charges, storage fees and the costs of sale, and return any balance to you on request. Before we do this, we will make reasonable efforts to contact you using the details you gave us.

Bikes for sale

Bikes sold through our Marketplace are sold as-is. You are welcome to view and test ride a bike before purchase. We do not take reservation deposits, and payment in full is collected once the deal is agreed.

If you would like us to list your bike, our mechanic will first inspect it in person. We agree a price with you, suggest a selling price, and, if you accept, list it on our website and Carousell. A small fee is payable to us when the bike sells.

Liability and governing law

We take reasonable care of your bike and belongings while they are with us. We are not responsible for faults, wear or damage that were already present when the bike came to us, or that could not reasonably have been seen without dismantling it, for example hidden damage to carbon parts.

Nothing in these terms excludes or limits any liability or right that cannot be excluded or limited under Singapore law. These terms are governed by the laws of Singapore.